We're here for you
Therapy works best when it’s built on trust and communication. If something feels off, we encourage you to talk with your therapist — most concerns can be worked through together.
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If you ever feel the need to take a concern further, you have the right to file a formal complaint with the State of Texas. Required information for that process is listed below.
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And if your experience has been helpful and supportive, we’re always grateful when clients share that feedback or recommend our practice to others.
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No matter the reason for reaching out, your perspective matters, and we’re here to listen.
Ethics & Licensing Information
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At Shine On Counseling, we are committed to practicing ethically, responsibly, and within the scope of our professional licenses. Your trust matters, and accountability is an important part of ethical care.If you ever believe that a clinician has acted outside their scope of practice or violated professional or ethical standards, you have the right to file a formal complaint with the State of Texas.
Licensing concerns may be submitted to:
Texas Behavioral Health Executive Council (BHEC)
1801 Congress Ave., Suite 7.300
Austin, TX 78701
Phone: (512) 305-7700
Toll-Free Investigations Line (24/7): (800) 821-3205
Information about submitting a complaint, as well as the official Texas rules, laws, and codes of ethics governing licensed mental health professionals, can be found on the BHEC website: https://bhec.texas.gov/
We believe ethical care includes transparency, accountability, and respect for client rights.
Requesting Your Records
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We’re happy to help with records requests.
In accordance with Texas law, Shine On Counseling retains client records for seven (7) years, or five (5) years after a minor client turns 18, whichever period is longer.
To request a copy of your records, please send a message through your secure client portal or email us to request a secure link.
Administrative fees may apply, depending on the type and scope of the request.
If you have questions about accessing your records, you’re welcome to reach out at: hello@shineoncounseling.net
We’re committed to making this process as clear and straightforward as possible.
Concerns About Business Practices
If you believe you have been affected by unfair or deceptive business practices in Texas, you have the right to seek assistance and file a consumer complaint.
The Texas Attorney General’s Office provides information about consumer rights and offers a formal process for submitting concerns.
You can learn more about your rights or submit a complaint through the Texas Consumer Protection portal:
https://www.texasattorneygeneral.gov/consumer-protection
This information is provided to ensure transparency and awareness of available consumer resources.
Good Faith Estimates for Self-Pay Clients
At Shine On Counseling, we believe transparency around the cost of care is an essential part of ethical and supportive treatment.
In accordance with the No Surprises Act, clients who are not using insurance are entitled to receive a Good Faith Estimate, which outlines the expected costs of services.
A Good Faith Estimate is provided to all self-pay clients as part of the intake process and is reviewed and acknowledged with your initial paperwork. This helps ensure you have clear information about fees before services begin.
If you have questions about your estimate or would like an updated copy at any time, please feel free to reach out.
For more information about your rights under the No Surprises Act, visit: https://www.cms.gov/nosurprises
We’re committed to making mental health care clear, accessible, and straightforward — no surprises, just care.